Return Policy

Cancel order
You may cancel your order within one hour of placing it.
If you need to change the size or variant within this time, please contact our support team at contact@dyversashop.com or via the contact page before the order is processed.

Returns
Our returns policy gives customers 14 days to request a return, starting from the day you've received your order.
To qualify for a refund, items must be returned unworn, unwashed and in their original condition and packaging.
Brief try-ons for fit are permitted, provided the item shows no signs of wear.

Before returning your order, please contact our customer care team at contact@dyversashop.com to request return authorization.

Approved returns will receive a unique RMA number consisting of “DVR” followed by your order number, for example: DVR-1234.
Your RMA number must be included inside or on your return parcel so our warehouse can identify and process your return. Returns sent without an RMA number may experience processing delays.

Return Locations
US & CA customers: Returns can be sent to our US warehouse.
European customers (including the UK): Returns can be sent to our warehouse in The Netherlands. Please be aware that returns sent from the UK to the Netherlands may be subject to customs duties, taxes, or handling fees, depending on the carrier and customs requirements. Any applicable charges are the customer’s responsibility.

To initiate a return, please first contact us at contact@dyversashop.com.
We will provide you with the appropriate return address and instructions based on your location.

Postage costs
Shipping is completely free. For returns, all associated costs, are the customer’s responsibility and are non-refundable.

Damaged or incorrect items
Please check your order immediately upon receipt. If the product is defective, damaged, or incorrect, please contact us immediately so we can resolve the issue.

Lost or stolen orders
Once an order has been marked as delivered by the courier, responsibility for the parcel passes to the recipient. That said, if you experience any issues, please reach out to us, we’re always happy to help.

If a package is missing or hasn’t arrived due to a logistical issue, we’ll first contact the courier or logistics partner that handled your delivery to investigate what happened. Where appropriate, we’ll arrange for a replacement to be sent out.

Our goal is to make sure you receive your order, and we’ll work with you and our delivery partners to resolve any delivery issues as smoothly as possible.

Swap
The quickest way to exchange an item is to return it and place a new order for the desired item once your return has been accepted. Alternatively, you can email us at contact@dyversashop.com to speed up the exchange process. Your first size exchange is free of charge.

Refunds
Once we’ve received and inspected your return, we’ll let you know whether your refund has been approved. If approved, the amount will automatically be credited to your original payment method.
Please allow 3–10 business days for your bank or credit card provider to process the refund. If preferred, customers may also choose store credit or, depending on the circumstances, a partial refund as an alternative solution.

As delivery times can vary, we recommend using a trackable shipping service and keeping your proof of postage until the process has been completed.

In addition to a standard return for a full refund, we may offer a free first size exchange, partial refund, or store credit where applicable.

If a return is lost in transit, we can assist and may issue a refund where valid proof of postage is provided.

Products that cannot be returned
For hygienic reasons, panties, thongs, briefs and other intimate bottom garments cannot be returned or exchanged. This exclusion does not apply to bras.

Sale products
Sale items cannot be returned. This policy applies because these products are offered at significantly reduced prices. Therefore, please carefully check the size, fit, and details of the item before ordering.